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If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. chevron_left. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Tap the trash can at the top right of the event pass to shred the event pass. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Ticketek may charge a reasonable fee for the replacement of tickets. You are responsible for knowing the contact details of all attendees in your group. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. The MCG does apply an additional transaction fee. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. No, Ticketek Gift Vouchers are not reloadable. Group Bookings are available for selected events and are subject to availability. Where do I select Mobile Ticket delivery? I would still like my tickets mailed to me at my overseas address, is this possible? n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Tickets purchased to General Admission events cannot be refunded should they be lost. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). www.accc.gov.au. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. My Ticketek Ticket Delivery. When can I request a refund if I have purchased Refundable tickets? More information relating to mobile ticketing will be communicated in the lead up to the season. No, refundable tickets can only be selected during the original purchase. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Note that Mobile Ticket delivery may not be available for every event. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Are Refundable tickets offered on Gift Voucher sales? There was a problem with the email server that the message was sent to. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Once tickets are added to Passbook, simply open the Apple Passbook app. You now have the option to have your sign in details remembered for your next visit. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. If this does not answer your queries, our friendly team will be happy to assist. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. How do I add my mobile tickets to my Ticket Wallet? Ticketek recommends that you select Registered Mail for these events where available. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Please ask your friend to check their junk mail. Make sure the backlight on your phone is set nice and bright. Will mobile tickets be removed from the Ticket Wallet after an event? Discover New Events. 3- 12 - Junior Ticket. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. stream Please try again, or try reducing the number of tickets you have selected. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. ) If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. When will I receive my club of support merchandise pack? iPad, tablet PC, laptop) to gain entry to an event? Check your billing and account details. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Tap "Add to Passbook" at the bottom of your mobile ticket. This is just another way of conveniently storing and viewing your mobile tickets. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Their customer service to follow up and right the problems is poor. There are many ways you can redeem your Ticketek Gift Voucher. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Yes - there should be no issue using a phone that has a clear screen protector. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Select your desired area, then select the $0 member ticket. Don't forget to bring your ezyTicket to the event. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Invitee B starts purchasing two seats from hold. The term including when used in these Terms and Conditions is not a term of limitation. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. How do I make a wheelchair or Accessible Seating booking? Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Where do I redeem my Ticketek Gift Voucher? For more detailed instructions on reserving a seat, please see our help page here. 13+ - Adult Ticket. Version 5.22 B82 R0 No, only Mobile Tickets can be added into your Passbook. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Change My Location Why does Ticketek want to access my Facebook details? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. These tickets are released when not required by the promoter and generally given to us to sell to the public. <> Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Tickets will be available to purchase, once onsale, through Ticketek. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Yes, it will. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. These tickets will be cancelled and reissued in the name of the new ticket owner. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; My address has changed. How do I subscribe to receive My Ticketek emails and/or SMS? You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. The Payment Form will display detailed information on your ticket purchase. If you purchased online or through our call centre please contact Customer Service for further assistance. Choose the best delivery option that suits you. You may be required to submit to a search of your person and/or possessions before entering the event. To do this, please check the 'keep me signed in' box when you log in. The obstruction varies in different venues. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member.